Privacy Policy

Last updated: 30/10/2026

This Privacy Policy explains how Entour collects, uses, shares, and protects your personal data when you use the Entour mobile application, our event registration website (events.entour.dk) and related services.

1. Data controller

Entour is owned and operated by:

Entour
CVR: 46378806
E-mail: support@entour.dk

We refer to ourselves as "Entour", "we", "us" or "our". The user is referred to as "you" or "user".

2. What data we collect

When you use Entour, we only collect data necessary to deliver and improve the app. This includes:

  • Account information - name, email address, username, profile picture, and bio, provided when you create and manage your account.
  • Location data - approximate or precise location when you use the app to find or create activities. Location is only accessed while using the app and is not collected in the background.
  • Activity data - activities you create or join, including coordinates, city, meeting point, distance, pace, and start time.
  • Messages - content you send in activity chats, including associated metadata.
  • Device and usage data - IP addresses, device identifiers, app interactions, crash logs, and diagnostics.
  • Support and communications - messages or reports you send to us.
  • Web event registration - if you register for an activity on events.entour.dk, we collect your email address and the sign-in details from the method you choose (email link, Google, Apple or Facebook), your first name, last name and username (if your profile is not already complete), the activity you register for, the time of registration and whether you registered via the app or the website. Signing in creates an Entour account, or uses your existing account if you already have one. The language you choose on the website is only used to send the confirmation email in that language and is not stored on your profile.

Our websites store your language preference in your browser's local storage. On events.entour.dk, your browser also stores your sign-in session (Firebase Authentication), your email address while an email sign-in link is pending, and the activity you are registering for, so that you can complete the registration. To protect registrations against abuse and automated sign-ups, events.entour.dk uses Firebase App Check with Google reCAPTCHA. reCAPTCHA collects information about your device and browser (such as IP address, browser and device data and how you interact with the page) and may set its own cookies. These technologies are strictly necessary to provide the registration you request and to keep it secure, and are therefore used without consent. We do not use analytics, advertising or tracking cookies on our websites.

3. How we use your data

We use your data to:

  • Provide and personalize our services (contract)
  • Show relevant activities nearby (based on your consent to share location)
  • Enable communication between activity participants (contract)
  • Send notifications about activities you've joined (consent)
  • Analyze usage and improve the service (legitimate interest)
  • Ensure platform safety and integrity (legitimate interest)
  • Comply with applicable legal obligations (legal obligation)
  • Register you for activities via our event registration website, show your registration to the arranger and to other Entour users in the app, and send you a confirmation email (contract)
  • Protect the event registration website against abuse and automated sign-ups (legitimate interest)

4. Legal bases for processing (GDPR)

We only process your data when we have a lawful basis:

  • Consent - e.g. when you grant permission for location data or push notifications.
  • Contract - to deliver the services you signed up for.
  • Legitimate interests - specifically: preventing fraud and abuse, maintaining the security and stability of the platform, understanding how users interact with features to improve the experience, and enforcing our terms of service.
  • Legal obligations - where required by law.

5. Sharing and disclosure

We do not sell your personal data. We may share data with:

  • Service providers - who help us operate the app, including Firebase (authentication, cloud messaging, App Check), Google Maps, Resend (transactional email such as registration confirmations), analytics providers, and infrastructure monitoring providers.
  • Other users - your profile (e.g. display name, username and profile picture) is visible to other Entour users. When you register for an activity, in the app or on events.entour.dk, other Entour users can see in the app that you are participating.
  • Authorities - where legally required.
  • Arrangers - when you register for an activity hosted by an organisation or group (in the app or on events.entour.dk), the arranger can see your display name (name and/or username), your profile picture (if you have one) and the date you registered in its participant list. We do not share your email address with the arranger. The arranger is an independent data controller for its own use of this information - please contact the arranger directly with questions about how it processes your data. You can always contact us at support@entour.dk about how Entour processes your registration.

Our service providers act as data processors on our behalf and are bound by data processing agreements. When you choose to sign in with Google, Apple or Facebook, those companies process your data as independent controllers under their own privacy policies.

6. Third-party services

Entour uses the following third-party services that may process your data:

See each provider's privacy policy linked above for details on how they process data.

7. International data transfers

Some of our providers (e.g. Google and Resend) are based in the US or may process data outside the EU/EEA. In those cases we rely on the EU-US Data Privacy Framework where the recipient is certified, and otherwise on the European Commission's Standard Contractual Clauses (SCCs). You can request a copy of the relevant safeguards at support@entour.dk.

8. Data retention

We only keep your data as long as necessary for the purposes it was collected:

  • Your account and associated data, including your activity registrations, are deleted when you delete your account in the app (immediately) or request deletion by email (within 7 business days)
  • Messages in activity chats are deleted when the activity is removed or your account is deleted
  • Crash logs and diagnostics are retained as long as reasonably needed for debugging and service improvement
  • Server and infrastructure logs (including IP addresses and request metadata) are retained for up to 14 days for security and debugging purposes
  • Support communications are retained as long as reasonably needed to resolve your inquiry
  • Data required by law is retained according to applicable regulations
  • Activity registrations (including the time of registration and whether you registered via the app or the website) are kept as part of the activity's history for as long as your account exists and are deleted when your account is deleted
  • Confirmation emails are not stored by us after they are sent. Our email provider (Resend) keeps delivery logs, which may include your email address and the content of the email, for a limited period in accordance with its data retention settings

9. Your rights

As a user, you have the right to:

  • Access the data we hold about you
  • Correct inaccurate information
  • Have your data deleted ("right to be forgotten")
  • Receive your data in a structured format (data portability)
  • Object to our processing
  • Restrict the processing of your data in certain circumstances
  • Withdraw your consent (e.g. for notifications or location)

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Contact us at support@entour.dk to exercise your rights.

We will respond to your request within one month. In complex cases, this may be extended by up to two additional months, in which case we will inform you of the delay.

You can delete your account at any time - also if you only registered via events.entour.dk and have never used the app. Follow the instructions on our account deletion page, where you can request deletion by email. Please write from the email address linked to your account, or tell us which address it is, so that we can verify the request. A link to that page is included in every registration confirmation email.

Unregistering from a single activity is currently only possible in the Entour app; if you do not want to use the app, contact us at support@entour.dk and we will remove your registration.

10. Children's privacy

You must be at least 16 years old to use Entour. We do not knowingly collect data from anyone under this age. If we learn such data has been collected, we will delete it promptly.

11. Security

We protect your data through technical and organizational measures, including:

  • Encryption of data in transit and at rest
  • Access control
  • Ongoing monitoring for misuse and security breaches

12. Automated decision-making

Entour does not use automated decision-making or profiling that produces legal or similarly significant effects on you.

13. Complaints

If you disagree with how we handle your data, you have the right to lodge a complaint with:

Datatilsynet
Carl Jacobsens Vej 35, 2500 Valby
E-mail: dt@datatilsynet.dk
www.datatilsynet.dk

14. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or email.

15. Contact

For general inquiries, email us at support@entour.dk.